IT Manager · Senior Engineer

朱浅予William Zhu

20+ 年IT运维管理经验，携程基础设施运维中心20+ Years IT Operations, Trip.com Infrastructure

拥有MBA与计算机科学双学位背景，持有PMP项目管理与ITIL V3服务管理双认证。在IT基础架构规划与设计、企业级数据中心建设与运维、信息安全治理与合规审计，以及大型跨国项目管理等领域积累了深厚的专业经验与实践能力。Holding dual degrees in MBA and Computer Science, certified in PMP and ITIL V3. Extensive expertise in IT infrastructure planning, enterprise data center operations, security governance, and large-scale international project management.

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📍 Trip.com 基础设施运维 · 上海 Trip.com Infrastructure · Shanghai
20+
年IT经验Years Experience
19+
年携程服务Years at Trip.com
2
专业认证Certifications
William Zhu 朱浅予 - Trip.com IT Manager

关于我About Me

作为一名拥有 MBA工商管理硕士与计算机科学学士双学位的资深IT专业人士，我目前任职于携程旅行网基础设施运维中心，担任IT经理、项目经理及资深IT工程师等多重角色。在过去超过二十年的职业生涯中，我始终深耕于IT运维与管理领域，见证并参与了中国互联网行业的快速发展与技术变革。As a seasoned IT professional with dual degrees in MBA and Computer Science, I currently serve at Trip.com Group's Infrastructure Operations Center as IT Manager, Project Manager, and Senior IT Engineer. Throughout my 20+ year career, I have been deeply engaged in IT operations and management.

我的专业能力涵盖IT基础架构的整体规划与设计、运维体系建设与流程优化、企业级数据中心与服务器全生命周期管理、信息安全加固与合规审计体系建设、国家级网络安全护网行动保障，以及跨部门协作与大型项目的全流程实施管理。My expertise spans comprehensive IT infrastructure planning and design, operations system development, enterprise data center management, security hardening and compliance frameworks, national cybersecurity initiatives, and end-to-end large-scale project delivery.

此外，作为公司海外IT建设经验总结专著《技术出海》的核心撰写成员之一，我系统性地梳理并输出了企业IT全球化布局的战略思考、实施路径与最佳实践。Additionally, as a core contributing author of "Technology Going Global", I documented strategic thinking and best practices for enterprise IT globalization.

🎓 PMP 项目管理认证Certified 📋 ITIL V3 服务管理认证Certified 🎯 MBA 💻 计算机科学学士BSc CS

Experience

工作经历Professional Experience

深耕IT行业二十余载，从技术一线到团队管理，积累了丰富的实战经验与行业洞察Over two decades in IT, from hands-on technical work to team leadership

携程旅行网Trip.com Group

IT经理 · 项目经理 · 资深IT工程师IT Manager · Project Manager · Senior Engineer

2006年12月 - 至今Dec 2006 - Present

上海，中国Shanghai, China

数据中心Data Center 海外IT建设Global IT 自动化运维DevOps 安全合规Security

作为携程基础设施运维中心的核心成员，全面负责国内及海外分公司的IT基础设施建设与运维管理工作。在近二十年的服务期间，主导并参与了公司多个里程碑式的技术项目，包括上海IDC数据中心的规划建设与整体迁移、多个海外呼叫中心的IT基础设施部署、以及企业级自动化运维体系的构建与持续优化。As a core member of Trip.com's Infrastructure Operations Center, fully responsible for IT infrastructure development across domestic and international offices. During my tenure, led numerous milestone projects including Shanghai IDC construction and enterprise automation systems.

  • 统筹管理国内及海外分公司的服务器、存储、网络等核心IT基础设施，确保系统稳定运行与业务连续性Oversee core IT infrastructure across offices, ensuring system stability and business continuity
  • 主导年度内外部服务器安全审计工作，建立并完善安全基线标准，推动配置标准化与自动化合规检查Lead annual security audits, establish security baseline standards, drive configuration standardization
  • 负责复杂技术故障的分析诊断与根因定位，建立系统性的故障处理机制与知识库Handle complex fault diagnosis and root cause analysis, establish incident handling mechanisms
  • 主导海外呼叫中心建设、跨国机房搬迁、核心系统升级等重大项目Lead major projects including overseas call center setup and international DC migrations
  • 参与国家级网络安全护网行动，制定并执行安全应急预案Participate in national cybersecurity initiatives, develop emergency response plans

Matrix IT

IT主管 · 项目经理IT Supervisor · Project Manager

2003年12月 - 2006年6月Dec 2003 - Jun 2006

渥太华，加拿大Ottawa, Canada

在加拿大渥太华的Matrix IT公司任职期间，担任IT主管与项目经理职务，全面负责公司信息技术系统的规划、建设与日常运维管理。这段宝贵的海外工作经历让我掌握了北美先进的IT管理理念与技术实践。During my tenure at Matrix IT in Ottawa, Canada, I served as IT Supervisor and Project Manager. This valuable overseas experience equipped me with advanced North American IT management concepts.

  • 全面负责公司计算机系统与网络基础设施的规划、部署与日常运维Fully responsible for planning, deployment, and daily operations of corporate IT systems
  • 根据业务需求设计并实施复杂网络架构解决方案Designed and implemented complex network solutions based on business requirements
  • 主导客户项目的需求分析、方案设计与项目交付Led customer project analysis, solution design, and delivery
  • 负责电子商务平台的技术选型与系统部署，包括Compiere ERP系统的定制化开发与实施Responsible for e-commerce platform deployment including Compiere ERP customization

Skills

专业技能Core Competencies

融合技术深度与管理广度，构建全方位的IT专业能力体系Combining technical depth with management breadth

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IT基础架构Infrastructure

  • 数据中心规划与建设Data Center Planning
  • 服务器全生命周期管理Server Lifecycle Mgmt
  • 虚拟化平台架构与运维Virtualization
  • 存储与网络架构Storage & Network
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安全与合规Security

  • 信息安全体系建设Security Framework
  • 安全基线与加固Security Hardening
  • 合规审计与风险评估Compliance Audit
  • 应急响应与灾难恢复Incident Response & DR
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项目管理Project Mgmt

  • 大型项目全流程管理End-to-end Project Mgmt
  • 跨部门资源协调Cross-dept Coordination
  • IT预算规划与成本控制Budget & Cost Control
  • 流程优化与治理Process Optimization
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AI工具应用AI Tools

  • 熟练运用Claude、ChatGPT等Proficient in Claude, ChatGPT
  • AI辅助文档撰写与分析AI-assisted Documentation
  • AI驱动的效率提升AI-driven Productivity
  • 智能工具整合应用Smart Tools Integration

Education

教育背景Education

扎实的学术基础与持续的专业学习Solid academic foundation and continuous learning

工商管理硕士 (MBA)Master of Business Administration

渥太华大学 Telfer商学院Telfer School of Management, University of Ottawa

加拿大安大略省渥太华市Ottawa, Ontario, Canada

系统学习战略管理、财务管理、市场营销、组织行为学等核心商业课程，培养了全面的商业思维与管理能力。Studied core business courses including strategic management, finance, and marketing, developing comprehensive business thinking.

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毕业成绩名列全班前 20%Top 20% of class

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GPA: 8.0/10

理学学士 - 计算机科学BSc in Computer Science

渥太华大学 工程学院Faculty of Engineering, University of Ottawa

加拿大安大略省渥太华市Ottawa, Ontario, Canada

深入学习计算机科学核心理论与技术，包括数据结构、算法设计、操作系统、计算机网络等。Studied core CS theories including data structures, algorithms, operating systems, and networks.

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以优等成绩毕业Graduated with honors

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GPA: 8.8/10

🏠 智能家居爱好者🏠 Smart Home Enthusiast

工作之余，我对智能家居与物联网技术领域怀有浓厚的兴趣与热情。作为一名资深的智能家居爱好者，我长期关注并深入研究各类主流智能家居平台与通信协议的技术原理与应用实践，在系统集成、场景联动与自动化控制方面积累了丰富的实战经验。Outside of work, I have a strong passion for smart home and IoT technologies. As a dedicated enthusiast, I have been researching various platforms and protocols, accumulating extensive practical experience in system integration and automation.

在过去几年间，我独立为自己及多位亲友设计并部署了完整的智能家居解决方案，涵盖智能照明控制、家庭安防监控、环境监测与空气质量管理、以及能源使用监测与优化等多个应用场景。Over the past few years, I have independently designed and deployed complete smart home solutions covering intelligent lighting, home security, environmental monitoring, and energy optimization.

Apple HomeKit Home Assistant Matter Thread Zigbee Z-Wave
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与我联系Get In Touch

非常欢迎与业界同仁交流探讨！无论您是希望进行技术层面的深度交流、探讨项目合作机会，还是寻求IT领域的专业咨询建议，我都期待收到您的来信。I warmly welcome exchanges with industry peers! Whether for technical discussions, collaboration opportunities, or professional consulting, I look forward to hearing from you.

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电子邮件Email

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微信WeChat

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网站Website

zhuqianyu.com

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位置Location

中国上海市Shanghai, China

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语言能力Languages

英语（流利）· 普通话（母语）· 上海话（母语）English (Fluent) · Mandarin (Native) · Shanghainese (Native)